Return and Refund Policy

At Vellorae, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please follow our return and refund policy:

Eligibility

• Requests must be made within 30 days of delivery.
• Items must be unused, unwashed, and in original packaging with tags attached.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Customized or personalized items
• Clearance or sale items
• Gift cards
• Items that cannot be resold for hygiene reasons

Damaged or Incorrect Items

• Contact us within 7 days of receipt with photos of damaged or incorrect items.
• We will arrange a replacement or refund after verification.

Refunds

• Approved refunds will be issued to the original payment method.
• Refund processing time: 5–10 business days depending on your payment provider.
• Original shipping fees are generally non-refundable.

Shipping Costs

• Returns due to defective items are free.
• Returns due to personal preference require the buyer to cover shipping costs.

Contact: timbershano000@hotmail.com