Política de reembolso
At Vellorae, we aim to provide high-quality products and excellent service. If you are not satisfied with your purchase, please follow our return and refund policy:
Eligibility
- Requests must be made within 30 days of delivery.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Customized or personalized items
- Clearance or sale items
- Gift cards
- Items that cannot be resold for hygiene reasons
Damaged or Incorrect Items
- Contact us within 7 days of receipt with photos of damaged or incorrect items.
- We will arrange a replacement or refund after verification.
Refunds
- Approved refunds will be issued to the original payment method.
- Refund processing time: 5–10 business days depending on your payment provider.
- Original shipping fees are generally non-refundable.
Shipping Costs
- Returns due to defective items are free.
- Returns due to personal preference require the buyer to cover shipping costs.
Contact: timbershano000@hotmail.com